FAQs - Tawk.To Live Chat

1. Is Tawk.to free to use?

Yes, Tawk.to is completely free for live chat functionality.

2. Why is the chat widget not visible in my store?

• Ensure the plugin is enabled
• Verify the script is correctly pasted
• Clear cache or restart the application

3. Where can I get the Tawk.to script?

• During account setup
• OR from Dashboard → Chat Widget → Widget Code

4. Do I need coding knowledge to use this plugin?

No, you only need to copy and paste the script.

5. Can I use this plugin on multiple stores?

Yes, if multi-store is configured, you can manage settings per store.

6. Why is the widget loading slowly?

• Network issue
• Script blocked by browser/extensions
• Tawk.to server delay

7. Can I customize the chat widget design?

Yes, customization can be done from the Tawk.to dashboard.

8. Do I need to restart the website after configuration?

Not always, but it is recommended if changes are not visible.

9. Is the chat widget visible on all pages?

Yes, once enabled, it appears across the entire store.

10. What happens if I remove the script?

The chat widget will stop appearing on the website.