💁♀️ How to Request Support
At NopAdvance, we're committed to providing prompt, professional, and effective support for all our plugins, themes, and custom solutions.
To ensure your request is resolved as efficiently as possible, please follow the steps outlined below when contacting our support team.
📋 Before You Submit a Support Request
Before reaching out, we recommend:
- Checking the plugin documentation for step-by-step guides and troubleshooting tips.
- Ensuring you're using the latest version of the plugin or theme.
- Verifying your issue is not related to third-party conflicts or customizations outside of our standard support scope.
🛠️ Ways to Request Support
You can choose either of the following methods:
✅ Option 1: Use the Support Form
- Go to our Contact Us page
- Select Technical Support as the subject
- Fill in the form with a clear subject line and detailed issue description
✉️ Option 2: Email Us Directly
You can also email us at support@nopadvance.com
Please include:
- Plugin / theme name and version
- nopCommerce version
- Steps to reproduce the issue
- Screenshots, logs, or error messages (attach as needed)
- Temporary admin access (if applicable) to help us debug quickly
🕒 Support Hours & Response Time
- Support is available Monday to Friday, 10:00 AM to 6:00 PM IST
- We respond to most queries within 1–2 business days
- Complex issues may take longer or require a scheduled session
🚫 What’s Not Covered in Free Support
Our standard support does not include:
- Custom development or feature requests
- Conflicts caused by third-party plugins/themes
- Issues arising from modified core/plugin code
- Hosting or server environment errors
For such cases, we’re happy to offer paid support or consulting services.
💡 Tips for a Faster Resolution
- Share detailed steps to reproduce the problem
- Provide annotated screenshots or screen recordings
- Avoid vague statements like "it’s not working"
- Let us know if it’s urgent or affecting live operations
Still need help?
📩 Email us at support@nopadvance.com or
📝 Use our Contact Form - we’ll get back to you soon.