Feature List - Cancel Order Option

The Cancel Order Option plugin adds flexible and user-friendly order cancellation functionality to your nopCommerce store.

• Configure specific Order Statuses for which cancellations are not allowed - for example, Complete or Cancelled orders.
• Choose which Payment Statuses (like Paid or Refunded) will prevent customers from cancelling orders.
• Set rules to disallow cancellations once an order reaches certain Shipping Statuses, such as Partially Shipped or Delivered.
• Option to allow order cancellation only within a specific period (in min, hours or days) after an order is placed.
• Maintain a list of reasons customers can select when cancelling an order.
• By default, the plugin provides three reasons:
  • Ordered by mistake
  • Found a better price elsewhere
  • Item no longer needed
• Automatically notify the Store Owner, customer and Vendor upon order cancellation through editable message templates:
• Customers can easily cancel their orders from the Order Information page under My Account → Orders → Order Details.
• The Cancel Order button appears only if the order meets the cancellation criteria set by the store owner (e.g., order status = Pending).
• Once cancelled, the order status automatically changes to Cancelled, and the order details are updated accordingly.