Product Help Documentation - NopAdvance

NopAdvance Store

Frequently Asked Questions - Request a quote

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1. What is the Request for Quote (RFQ) plugin?

The RFQ plugin by NopAdvance allows B2B, wholesale, and bulk customers to request quotes for products instead of directly purchasing them. Customers can submit product requests, negotiate prices, upload files, and track quote status, while store owners can manage quotes, adjust prices, and handle negotiations efficiently.

2. Which product types are supported by the RFQ plugin?

  • Supported:
    • Simple products (including those with complex attributes)
    • Grouped products
    • Rental products (with rental period selection)
  • Excluded:
    • Downloadable products
    • Customer-entered price products
    • Gift cards
    • Recurring products

3. Can guest customers submit a quote request?

Yes, guest customers can add products to the quote cart. However, they will be prompted to register or log in before submitting the quote.

4. How does the quote cart work?

The quote cart functions similarly to a standard shopping cart. Customers can:

  • Add products to the quote cart
  • Enter requested prices and quantities
  • Attach files and add notes
  • Submit the quote request to the store owner

5. What are the quote statuses for customers?

  • Pending: Initial submission; customers can cancel the quote.
  • Processing: Admin has provided a price; customers can Accept, Re-negotiate, or Cancel.
  • Complete: Customer has accepted the quote and completed the checkout. Re-quote is available.
  • Cancelled: Quote has been cancelled by either customer or admin. Re-quote is available.

6. What actions can customers take on a quote in Processing status?

  • Accept: Approve the admin-offered price and proceed to checkout.
  • Re-negotiate: Propose new prices or quantities to the admin.
  • Cancel: Cancel the quote, retaining it in the system for records.

7. How do admins manage quotes?

Admins can:

  • View all quotes in the admin panel under NopAdvance > Plugins > Request for Quote > Quotes
  • Edit quote details (prices, quantities, products)
  • Send revised quotes
  • Reject quotes
  • Add or view notes and attachments
  • Change quote statuses manually (Pending, Processing, Complete, Cancelled)

8. Are email notifications sent for quote updates?

Yes, automatic email notifications are sent to both customers and store owners based on the quote status:

  • Pending: Both customer and store owner are notified.
  • Processing: Both receive updates about revised quotes.
  • Complete: Notifications confirm successful completion.
  • Cancelled: Alerts for quote cancellation.

9. How do I enable CAPTCHA on the quote form?

  • First, enable CAPTCHA globally in Configuration > Settings > General Settings > CAPTCHA in nopCommerce.
  • Then, enable CAPTCHA in the RFQ plugin configuration. This helps prevent spam or automated submissions.

10. How can a customer re-quote a completed or cancelled quote?

A Re-Quote button appears on completed or cancelled quotes in the customer’s My Account > Quotes section. Clicking it adds the same products, requested prices, and quantities to a new quote cart.

11. Is the RFQ plugin multi-store compatible?

Yes, the plugin supports multi-store configuration. Admins can manage quotes from all stores in a single interface.

12. What happens if a quote is rejected by the admin?

The quote status changes to Rejected, which is functionally similar to Cancelled. Customers cannot perform further actions on rejected quotes, but the quote remains in the system for record-keeping.